We accept the following payment methods
| Accepted methods of payment | |
|---|---|
| Wire Transfer | The purchased item is to be paid within 5 days after the purchase was made or the invoice with the total costs was reiceived. Please make sure to transfer the money without any additional fees or charges. This applies especially to customers from outside the European Union (UK, Switzerland, Norway,...) |
| PayPal | Payments via PayPal are to be made directy after the purchase. Please keep in mind, that due to buyer's/seller's protection service of PayPal, the item will be sent to the address provided to PayPal. |
| Cash | There is also the possibility of paying your item in cash when picking it up personally. |
Shipping
To ensure safety for both customer and seller, we use insured shipping only.
Prices according to the shipping services being used.
| Destination | Fees |
|---|---|
| Austria | € 5,00 |
| Germany | € 9,90 |
| EU | € 14,90 |
| International | € 19,90 |
Returns
Last updated July 12th, 2023
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, place the item securely in its original packaging and the return form provided, and mail your return to the following address:
NG Headwear
Attn: Returns
PO Box
Salzburg, Salzburg 5020
Austria
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● Sale items are FINAL SALE and cannot be returned.
● Item must be packed properly for transport
QUESTIONS
If you have any questions concerning our return policy, please contact us at: